Business and Home Customer Services
At Pacnet, we take pride in delivering the best quality service to all our customers. To reach our customer service officers who will be able to assist you with your queries, please select your location from the list on the left.
All our Pacnet support representatives are encouraged to deal with customer concerns and resolved them to the best of their ability. For any issues with our service, please contact our Customer Service team on the following numbers:
| Country | Home | Business |
|---|---|---|
| Australia | 13 36 35 | 13 36 39 |
| Hong Kong | +852 2335 4388 | +852 2620 1880 |
| India | Bangalore & Chennai: +91 080 6616 6420 to 22 | TOLL FREE NUMBER: 1800 4196 422 |
| Mumbai & Delhi : +91 22 2498.0803 / 0805 | ||
| Pune: +91 20 6607575 / 7571 | ||
| Singapore | +65 63366622 | +65 6226 8668 |
| Thailand | +66 22990299 | |
If your concern was not resovlved by our support representative, the customer call/email is escalated to the appropriate level as follows:
a) Team Leader on duty for first point of contact for complaint escalations
b) Team Manager for major complaints that require management decision